Delivery & Returns
- Terms & Conditions
Delivery & Returns
Small to Medium Sized Items/Order Delivery
Standard Parcel Service – 3-5 working days. From £6.95 depending on size.
Items able to fit in a small/medium/large parcel are sent by courier - tracking details provided. Please note that these do not have a scheduled time. If you require a scheduled delivery time, please contact us on email@example.com and we will try to help.
Large Sized Item/Order Delivery
Pallet Service – Scheduled Weekday or Saturday AM
We offer the opportunity to book the cheapest possible delivery option for your location where possible. If you are offered the opportunity to receive a palleted delivery (the cheapest way to deliver large & awkward furniture items), please be aware that this is not a 2 man delivery service and they will not deliver into your room of choice. By choosing this option, you will be expected to get the item into your house and install it. Please only select this option if you are happy to install the item into your home with no additional help. The delivery men will drop the item at your door but cannot be expected to assist any further. In addition, if you schedule a weekday timed delivery, you must be present to sign for the delivery, if not, your item will be sent back to our warehouse and you will be charged for the 2nd delivery attempt. You will need to dispose of the pallet and box.
2 Man Furniture Delivery Service - Scheduled Weekday
Our delivery partners will be in touch within a few days of your order being ready to arrange a delivery date that’s convenient for you. They will endeavour to deliver to a room of choice (subject to access requirements) and take away packaging. Please only allow packaging to be disposed of if you're 100% happy with your item as we're not able to accept returns without original packaging.
IMPORTANT NOTE - It is your responsibility to check that the items you order will fit into your home prior to delivery. Please allow for an extra 1-2cm on top of the dimensions supplied to be safe. If your item is large then you must check that it can pass freely through doors and corridors and have space to turn. If the item does not fit, Ceraudo Ltd. will not be liable for any return delivery costs.
Standard Delivery - £30
Small items are usually delivered within 5-7 working days by DHL - tracking details provided.
Larger Item Delivery - £65
Small/mid-sized furniture and accessories are available to be shipped with DHL - tracking details provided.
Accepting Your Delivery
Please ensure you thoroughly check your items for any damage at the point of delivery, if this is impossible then please sign for them as ‘Not Seen’.
As some of our products are vintage, there will often be a degree of wear and tear. All our products have a description showing any flaws reflective of their age and past lives. Please ensure you are aware of the product’s age & condition before ordering. Once goods are accepted from the courier and signed for, no responsibility can be taken by Ceraudo Ltd. for any loss or damage. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. NB: All goods must be signed for by an adult aged 18 or over on delivery.
We use the online payment gateway SagePay. SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
We also accept payment with PayPal.
Returns & Exchanges
We hope you are delighted with your order but we do understand that sometimes you will want to return an item.
If your item from us fails to make the grade just contact us within 14 days at firstname.lastname@example.org and we will give you a full refund. We regret to inform you that no order cancellations or returns can be made on customised upholstery items. Please order fabric swatches to be sure before placing an order.
Goods must be unused, unopened, in perfect condition (including original packaging) and remained in a re-sellable condition.
Unfortunately, we are unable to refund the return postage.
If you want to return an item of furniture you must notify us within 14 days. We can organise collection but all costs incurred through shipping are strictly non-refundable and that the customer bears all return shipping costs, these will be deducted from the final refund amount. Please note, this is approximately £60 for a coffee table and £79 for a 3 seater sofa, email us at email@example.com if you would like to know any exact return costs before making your purchase.
Refunds will be processed within 14 days of receiving the goods back from you. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.
We do our best to ensure that our products are wrapped sufficiently to survive its journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.
If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us, quoting your order number and ideally with a photo of the damage. We will organise a collection and ship a replacement out to you immediately subject to stock availability.
- Terms for Supply of Goods