Delivery & Returns

  • Terms & Conditions
  • Delivery & Returns

    Small to Medium Sized Items/Order Delivery

     

    Standard Parcel Service – 3-5 working days. From £6.95 depending on size. 

    Items able to fit in a small/medium/large parcel are sent by DPD or Parcel Force - tracking details provided. Please note that these do not have a scheduled time. If you require a scheduled delivery time, please contact us on hello@ceraudo.com and we will try to help.

     

    Large Sized Item/Order Delivery - XL Box by Courier, Pallet or 2-Man Delivery. 7-10 Days. From £39 depending on size/weight and service selected at check out. 

     

    XL Box by Parcel Force – weekday only

    Parcel Force offers an XL box service where the box is delivered to your entrance. Unfortunately no specific time slot is provided however they will give an indication of when it's out for delivery. 

     

    Pallet Service – Scheduled Weekday or Saturday AM

    We offer the opportunity to book the cheapest possible delivery option for your location where possible. If you are offered the opportunity to receive a palleted delivery (the cheapest way to deliver large & awkward furniture items), please be aware that this is not a 2 man delivery service and they will not deliver into your room of choice. By choosing this option, you will be expected to get the item into your house and install it. Please only select this option if you are happy to install the item into your home with no additional help. The delivery men will drop the item at your door but cannot be expected to assist any further. In addition, if you schedule a weekday timed delivery, you must be present to sign for the delivery, if not, your item will be sent back to our warehouse and you will be charged for the 2nd delivery attempt. You will need to dispose of the pallet and box.

     

    2 Man Furniture Delivery Service - Scheduled Weekday

    Our delivery partners DHD will be in touch within a few days of you placing your order to arrange a delivery date that’s convenient for you. DHD will endeavour to deliver to room of choice (subject to access requirements) and take away packaging. Please note we offer basic assembly FREE as standard.

     

    IMPORTANT NOTE - It is your responsibility to check that the items you order will fit into your home prior to delivery. Please allow for an extra 1-2cm on top of the dimensions supplied to be safe. If your item is large then you must check that it can pass freely through doors and corridors and have space to turn. If the item does not fit, Ceraudo Ltd. will not be liable for any return delivery costs.

     

    EU Shipping

     

    Standard Delivery - £30

    Small items are usually delivered within 5-7 working days by DHL - tracking details provided.

     

    Larger Item Delivery - £65 

    Small/mid-sized furniture and accessories are available to be shipped with DHL - tracking details provided.

     

    Many of our customers also use AnyVan for EU 2 man delivery services. Unfortunately we are unable to provide this service. 

     

    Accepting Your Delivery

    Please ensure you thoroughly check your items for any damage at the point of delivery, if this is impossible then please sign for them as ‘Not Seen’.

    As some of our products are vintage, there will often be a degree of wear and tear. All our products have a description showing any flaws reflective of their age and past lives. Please ensure you are aware of the product’s age & condition before ordering. Once goods are accepted from the courier and signed for, no responsibility can be taken by Ceraudo Ltd. for any loss or damage. In the unusual event that your item arrives damaged, please do not accept the delivery and call us for a replacement. NB: All goods must be signed for by an adult aged 18 or over on delivery.

     

    Payment Options

    We use the online payment gateway SagePay. SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

    We also accept payment with PayPal.

     

    Returns & Exchanges

    We hope you are delighted with your order but we do understand that sometimes you will want to return an item.

    If your item from us fails to make the grade just contact us within 14 days at hello@ceraudo.com and we will exchange it or give you a full refund. We regret to inform you that no order cancellations or returns can be made on customised upholstery items. Please order fabric swatches to be sure before placing an order.

    Goods must be unused, unopened, in perfect condition (including original packaging) and remained in a re-sellable condition.

    Unfortunately, we are unable to refund the return postage.

    If you want to return an item of furniture you must notify us within 14 days. We can organise collection but all costs incurred through shipping are strictly non-refundable and that the customer bears all return shipping costs. Please note, this is approximately £60 for a set of drawers and £79 for a 3 seater sofa, email us at hello@ceraudo if you would like to know any exact return costs before making your purchase.

    Refunds will be processed within 28 days of receiving the goods back from you. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.

     

    Damaged Deliveries

    We do our best to ensure that our products are wrapped sufficiently to survive its journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.

    If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us, quoting your order number and ideally with a photo of the damage. We will organise a collection and ship a replacement out to you immediately subject to stock availability.

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